Salesforce Salesforce-Contact-Center Exam Dumps

Salesforce Salesforce-Contact-Center Exam Dumps

Salesforce Contact Center Accredited Professional Exam

205 Questions & Answers with Explanation
Update Date : June 05, 2024
PDF + Test Engine
$65 $95
Test Engine
$55 $85
PDF Only
$45 $75

Money back Guarantee

We just do not compromise with the bright future of our respected customers. PassExam4Sure takes the future of clients quite seriously and we ensure that our Salesforce-Contact-Center exam dumps get you through the line. If you think that our exam question and answers did not help you much with the exam paper and you failed it somehow, we will happily return all of your invested money with a full 100% refund.

100% Real Questions

We verify and assure the authenticity of Salesforce Salesforce-Contact-Center exam dumps PDFs with 100% real and exam-oriented questions. Our exam questions and answers comprise 100% real exam questions from the latest and most recent exams in which you’re going to appear. So, our majestic library of exam dumps for Salesforce Salesforce-Contact-Center is surely going to push on forward on the path of success.

Security & Privacy

Free for download Salesforce Salesforce-Contact-Center demo papers are available for our customers to verify the authenticity of our legit helpful exam paper samples, and to authenticate what you will be getting from PassExam4Sure. We have tons of visitors daily who simply opt and try this process before making their purchase for Salesforce Salesforce-Contact-Center exam dumps.

Last Week Salesforce-Contact-Center Exam Results


Customers Passed Salesforce Salesforce-Contact-Center Exam


Average Score In Real Salesforce-Contact-Center Exam


Questions came from our Salesforce-Contact-Center dumps.

Authentic Salesforce-Contact-Center Exam Dumps

Prepare for Salesforce Salesforce-Contact-Center Exam like a Pro

PassExam4Sure is famous for its top-notch services for providing the most helpful, accurate, and up-to-date material for Salesforce Salesforce-Contact-Center exam in form of PDFs. Our Salesforce-Contact-Center dumps for this particular exam is timely tested for any reviews in the content and if it needs any format changes or addition of new questions as per new exams conducted in recent times. Our highly-qualified professionals assure the guarantee that you will be passing out your exam with at least 85% marks overall. PassExam4Sure Salesforce Salesforce-Contact-Center ProvenDumps is the best possible way to prepare and pass your certification exam.

Easy Access and Friendly UI

PassExam4Sure is your best buddy in providing you with the latest and most accurate material without any hidden charges or pointless scrolling. We value your time and we strive hard to provide you with the best possible formatting of the PDFs with accurate, to the point, and vital information about Salesforce Salesforce-Contact-Center. PassExam4Sure is your 24/7 guide partner and our exam material is curated in a way that it will be easily readable on all smartphone devices, tabs, and laptop PCs.

PassExam4Sure - The Undisputed King for Preparing Salesforce-Contact-Center Exam

We have a sheer focus on providing you with the best course material for Salesforce Salesforce-Contact-Center. So that you may prepare your exam like a pro, and get certified within no time. Our practice exam material will give you the necessary confidence you need to sit, relax, and do the exam in a real exam environment. If you truly crave success then simply sign up for PassExam4Sure Salesforce Salesforce-Contact-Center exam material. There are millions of people all over the globe who have completed their certification using PassExam4Sure exam dumps for Salesforce Salesforce-Contact-Center.

100% Authentic Salesforce Salesforce-Contact-Center – Study Guide (Update 2024)

Our Salesforce Salesforce-Contact-Center exam questions and answers are reviewed by us on weekly basis. Our team of highly qualified Salesforce professionals, who once also cleared the exams using our certification content does all the analysis of our recent exam dumps. The team makes sure that you will be getting the latest and the greatest exam content to practice, and polish your skills the right way. All you got to do now is to practice, practice a lot by taking our demo questions exam, and making sure that you prepare well for the final examination. Salesforce Salesforce-Contact-Center test is going to test you, play with your mind and psychology, and so be prepared for what’s coming. PassExam4Sure is here to help you and guide you in all steps you will be going through in your preparation for glory. Our free downloadable demo content can be checked out if you feel like testing us before investing your hard-earned money. PassExam4Sure guaranteed your success in the Salesforce Salesforce-Contact-Center exam because we have the newest and most authentic exam material that cannot be found anywhere else on the internet.

Salesforce Salesforce-Contact-Center Sample Questions

Question # 1

Your scenario involves routing calls based on language spoken. Which feature facilitatesthis?

A. Custom Apex code defining language detection and routing logic.
B. Omni-Channel routing with skill mapping based on agent language proficiency.
C. Phone Numbers configured with specific languages and automatic call routing.
D. Integrated Speech-to-Text (STT) and language identification tools for real-time routing.

Question # 2

The release plan includes automated regression testing. What is the primary benefit of thisapproach?

A. Identifying new functionalities and features introduced during development.
B. Ensuring existing functionalities and integrations continue to function properly afterupdates.
C. Reducing manual testing efforts and streamlining the release process.
D. All of the above, offering comprehensive validation and optimizing release efficiency.

Question # 3

The customer expects high data volumes and complex reporting needs. Which solutionsupports scalability and advanced analysis?

A. Utilize standard Salesforce Reports and Dashboards for basic data visualization.
B. Implement Einstein Analytics for AI-powered insights and predictive analysis.
C. Leverage external data warehouse solutions for data storage and complex queries.
D. Both (b) and (c) combined for data storage, advanced analysis, and visual dataexploration.

Question # 4

Your deployment involves introducing a new agent performance dashboard. Which cutoverrequirement helps ensure user adoption and understanding?

A. Providing comprehensive training on the dashboard features and metrics for agents.
B. Making the dashboard easily accessible and readily available within the agent interface.
C. Customizing the dashboard layout and visualizations to align with agent preferences andneeds.
D. All of the above, contributing to a positive user experience and encouraging agents toleverage the new dashboard.

Question # 5

You need to validate the accuracy of dynamic data merging in email templates. Whichoption provides the best verification method?

A. Sending test emails with sample data sets and manually checking for merge fieldaccuracy.
B. Utilizing pre-configured Salesforce test cases for email merge field functionality.
C. Reviewing email delivery logs and checking for errors or missing data in merged fields.
D. Implementing Apex triggers to validate data integrity before triggering email sendingactions.

Question # 6

Your customer expects high call volume during peak hours. Which solution best ensurescontact center scalability?

A. Implement custom Apex code for routing and case management.
B. Configure multiple queues and leverage Omni-Channel Routing for dynamic agentavailability.
C. Utilize a third-party call center solution integrated with Salesforce.
D. Increase agent resources without considering automation or process optimization.

Question # 7

The desired process of reassigning cases to a higher support tier when SLAtimelines are breached.Ursa Major Solar needs to protect customers' private information, such associal sty numbers, during phone interactions.Which Service Cloud Voice feature should a consultant recommend toaccomplish this?

A. Hierarchical Sharing Settings on Calls
B. Collaboration on Call Recordings
C. Pause/Resume Call Recording

Question # 8

Your scenario involves migrating to a new chat platform integrated with Salesforce. Whichdeployment process best facilitates transition with minimal downtime?

A. Phased deployment migrating agents and customer access in groups to minimizeservice interruption.
B. Parallel deployment running both platforms simultaneously until full migration to the newsystem.
C. Cutover deployment with a temporary system switch during scheduled maintenancetime for minimal disruption.
D. All of the above, depending on the platform integration complexity and desired downtimewindow.

Question # 9

(a) Executing test reports and verifying that they generate as expected with accurate dataand relevant visualizations.

A. Reviewing report builder configurations and data source connections to ensurealignment with defined reporting requirements.
B. Analyzing system logs and report execution history to identify any errors or missing data within generated reports.
C. All of the above, combined for a comprehensive assessment of report availability,accuracy, and functionality within the new system.
D. All of the above, combined for a comprehensive assessment of report availability,accuracy, and functionality within the new system.

Question # 10

You‘re validating data cleansing requirements for case migration. Which step helps identifyand handle duplicate entries?

A. Matching and merging customer records based on email addresses or phone numbersto eliminate duplicates.
B. Utilizing data quality rules and duplicate detection tools to flag potential duplicate caserecords for review and correction.
C. Manually comparing case details and identifying duplicates for removal or mergingbefore data migration.
D. All of the above, depending on the complexity and desired level of automation forduplicate case handling.

Question # 11

You‘re deploying a new SMS channel for customer updates and notifications. Which cutoverrequirement helps prevent message delivery failures and ensure customer reach?

A. Validating customer phone numbers and carrier compatibility before activating the SMSchannel.
B. Configuring clear opt-in and opt-out mechanisms for SMS updates and notifications.
C. Implementing message throttling and rate limiting to prevent overwhelming customerswith SMS alerts.
D. All of the above, contributing to reliable and effective SMS communication withcustomers.

Question # 12

Validating email functionality involves testing delivery and content accuracy. Which toolhelps with email address verification?

A. Salesforce Reports with filters to identify cases with invalid email addresses.
B. Data Loader functionality for bulk email address validation against external databases.
C. Einstein Validation Service for real-time email address verification during data entry.
D. Salesforce Sandbox environment for sending test emails and verifying recipient details.

Question # 13

A client would like to allow verified customers to start a chat on the when wants the verifiedcustomers to be able to continue the conversation an only allow these chats duringbusiness hoursWhich set of functionalities should the consultant research in this case?

A. Messaging for Web and Einstein Bots
B. Web to Chat and Embedded Service
C. Messaging for Web and Embedded Service

Question # 14

The customer requests ongoing support and maintenance after the rollout. Which elementshould be included in the plan?

A. Establishing a support channel for reporting issues and troubleshooting technicalproblems.
B. Providing regular system updates and patches to address bugs and improveperformance.
C. Conducting periodic user training sessions to familiarize users with new features andupdates.

Related Exams

Our Clients Say About Salesforce Salesforce-Contact-Center Exam