$0.00
Salesforce Service-Cloud-Consultant Exam Dumps
Salesforce Certified Service cloud consultant (WI24)
198 Questions & Answers with Explanation
Update Date : May 10, 2024
PDF + Test Engine
$65 $95
Test Engine
$55 $85
PDF Only
$45 $75
Money back Guarantee
We just do not compromise with the bright future of our respected customers. PassExam4Sure takes the future of clients quite seriously and we ensure that our Service-Cloud-Consultant exam dumps get you through the line. If you think that our exam question and answers did not help you much with the exam paper and you failed it somehow, we will happily return all of your invested money with a full 100% refund.
100% Real Questions
We verify and assure the authenticity of Salesforce Service-Cloud-Consultant exam dumps PDFs with 100% real and exam-oriented questions. Our exam questions and answers comprise 100% real exam questions from the latest and most recent exams in which you’re going to appear. So, our majestic library of exam dumps for Salesforce Service-Cloud-Consultant is surely going to push on forward on the path of success.
Security & Privacy
Free for download Salesforce Service-Cloud-Consultant demo papers are available for our customers to verify the authenticity of our legit helpful exam paper samples, and to authenticate what you will be getting from PassExam4Sure. We have tons of visitors daily who simply opt and try this process before making their purchase for Salesforce Service-Cloud-Consultant exam dumps.
Last Week Service-Cloud-Consultant Exam Results
280
Customers Passed Salesforce Service-Cloud-Consultant Exam
94%
Average Score In Real Service-Cloud-Consultant Exam
98%
Questions came from our Service-Cloud-Consultant dumps.
Authentic Service-Cloud-Consultant Exam Dumps
Prepare for Salesforce Service-Cloud-Consultant Exam like a Pro
PassExam4Sure is famous for its top-notch services for providing the most helpful, accurate, and up-to-date material for Salesforce Service-Cloud-Consultant exam in form of PDFs. Our Service-Cloud-Consultant dumps for this particular exam is timely tested for any reviews in the content and if it needs any format changes or addition of new questions as per new exams conducted in recent times. Our highly-qualified professionals assure the guarantee that you will be passing out your exam with at least 85% marks overall. PassExam4Sure Salesforce Service-Cloud-Consultant ProvenDumps is the best possible way to prepare and pass your certification exam.
Easy Access and Friendly UI
PassExam4Sure is your best buddy in providing you with the latest and most accurate material without any hidden charges or pointless scrolling. We value your time and we strive hard to provide you with the best possible formatting of the PDFs with accurate, to the point, and vital information about Salesforce Service-Cloud-Consultant. PassExam4Sure is your 24/7 guide partner and our exam material is curated in a way that it will be easily readable on all smartphone devices, tabs, and laptop PCs.
PassExam4Sure - The Undisputed King for Preparing Service-Cloud-Consultant Exam
We have a sheer focus on providing you with the best course material for Salesforce Service-Cloud-Consultant. So that you may prepare your exam like a pro, and get certified within no time. Our practice exam material will give you the necessary confidence you need to sit, relax, and do the exam in a real exam environment. If you truly crave success then simply sign up for PassExam4Sure Salesforce Service-Cloud-Consultant exam material. There are millions of people all over the globe who have completed their certification using PassExam4Sure exam dumps for Salesforce Service-Cloud-Consultant.
100% Authentic Salesforce Service-Cloud-Consultant – Study Guide (Update 2024)
Our Salesforce Service-Cloud-Consultant exam questions and answers are reviewed by us on weekly basis. Our team of highly qualified Salesforce professionals, who once also cleared the exams using our certification content does all the analysis of our recent exam dumps. The team makes sure that you will be getting the latest and the greatest exam content to practice, and polish your skills the right way. All you got to do now is to practice, practice a lot by taking our demo questions exam, and making sure that you prepare well for the final examination. Salesforce Service-Cloud-Consultant test is going to test you, play with your mind and psychology, and so be prepared for what’s coming. PassExam4Sure is here to help you and guide you in all steps you will be going through in your preparation for glory. Our free downloadable demo content can be checked out if you feel like testing us before investing your hard-earned money. PassExam4Sure guaranteed your success in the Salesforce Service-Cloud-Consultant exam because we have the newest and most authentic exam material that cannot be found anywhere else on the internet.
Salesforce Service-Cloud-Consultant Sample Questions
Question # 1Universal Containers (UC) has deployed a call center using open CTI. Call center agentsare organized into four groups reflecting UC's four different product lines. Each group'smanager would like a report on their agents" daily call volume, including related case andcontact information.How should the consultant recommend the report be created?
A. Build a Summary report on Products and Activities.
B. Set up a reporting snapshot of the case, contact and activity objects.
C. Create a Custom Report type with activities as the primary object.
D. Customize the My Teams Calls this week standard report.
Question # 2
The VP of Service at Universal Containers wants to make it easier and faster for supportreps to send knowledge articles to the customer.What should a consultant configure to satisfy this request?
A. Create a macro to send an email with the article to the customer.
B. Create a workflow email alert to send the article to the customer.
C. Create an auto-response rule to send the article to the customer.
D. Create a Lightning email template to send the article to the customer.
Question # 3
Universal Containers has a policy that requires all email traffic to remain within its firewall.Currently, the company has 200 support agents handling email from five different timezones on its legacy system.When implementing Salesforce, what solution should a consultant recommend for thisscenario?
A. Email-to-Case
B. Salesforce for Outlook
C. Web-to-Case
D. On-Demand Email-to-Case
Question # 4
Universal Containers wants to monitor customers' social media reactions and opinions.Agents also want to see recent cases that the customer as logged.What feature should a consultant recommend to meet this requirement?
A. Omni-Channel
B. Social Conversation Component
C. AppExchange solution
D. Custom Lightning Component
Question # 5
Universal Containers wants Service Console users to be able to view and update productusage data that is stored in an external system.Which two features should a consultant recommend to provide this functionality?Choose 2 answers
A. Salesforce Connect
B. Custom Objects
C. Middle-tier integration
D. External Objects
Question # 6
Universal Containers has implemented KCS. Specific article types and categories requireapproval, both the Publish Articles action button and the Submit for Approval button areavailable on page layouts. Agents are forgetting to submit certain articles types forapproval.What should a consultant recommend to automate the approval process?
A. Workflow
B. Assignment rule
C. A Process Builder
D. Validation rule
Question # 7
Universal Containers (UC) added a channel to the Service Cloud deployment. UC wantsthe functionality to include the ability to log the case thread and store attachments to thecase record.Which channel should a consultant recommend to meet these requirements?
A. Email-to-case
B. Social Customer Service
C. Chat
D. Web-to-case
Question # 8
Universal Containers wants to help customers resolve issues by browsing Knowledgearticles and submit a case if they need more information.What should the consultant recommend to meet the requirements?
A. Allow Comments on Knowledge articles.
B. Implement Case Assignment Rules.
C. Enable Chat in an Experience Cloud site.
D. Create a self-service Help Center.
Question # 9
Agents at Universal Containers are required to update the case status to Waiting forCustomer after they send an email to the case contact. Support Managers are noticing thatmany Agents are forgetting to perform this step.What should a consultant recommend to address this problem?
A. Configure Process Builder
B. Activate a Validation Rule
C. Define Case Escalation Rules
D. Create a Case Macro
Question # 10
Universal Containers has been testing an updated Service Console in a sandbox and isready to move it to Production.Which deployment solution should a consultant use?
A. Change Sets
B. Mass Transfer Records
C. Data Loader
D. Manual configuration
Question # 11
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQarticle type, but can successfully create Install Notes article type. Support Managers haveconfirmed that articles of type FAQ exist in Production.How should a consultant correct this problem?
A. Grant Authors access to the FAQ record type.
B. Add Authors to the FAQ Data Category.
C. Grant Authors access to the FAQ article type.
D. Set Article Org Wide Default to Public ReadWrite.
Question # 12
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQarticle type, but can successfully create Install Notes article type. Support Managers haveconfirmed that articles of type FAQ exist in Production.How should a consultant correct this problem?
A. Grant Authors access to the FAQ record type.
B. Add Authors to the FAQ Data Category.
C. Grant Authors access to the FAQ article type.
D. Set Article Org Wide Default to Public ReadWrite.
Question # 13
Which case submission processleverages Apex email services?
A. Web-to-Case
B. Email-to-Case
C. On-demand Email-to-Case
D. Case submitted using chat
Question # 14
A Service Consultant has been asked to design a solution for Service Reps tocommunicate with customers via TwitterWhat should the Consultant recommend implementing in the Lightning Service Console?
A. The Social Feed
B. A Twitter Macro
C. The Case Feed
D. A Custom Component
Our Clients Say About Salesforce Service-Cloud-Consultant Exam
Copyright © Passexam4sure. All rights reserved.