ITIL ITIL-4-Foundation Exam Dumps

ITIL 4 Foundation Exam

119 Questions & Answers with Explanation

Update Date : July 06, 2026

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ITIL ITIL-4-Foundation Sample Questions

Question # 1

identify the missing word(s) in the following sentence. The purpose or the problem management practice is to reduce the likehood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and Known errors.

A. events
B. changes
C. configuration items
D. workarounds

Question # 2

Which is an example of a service request?

A. A request for normal operation to be restored
B. A request to implement a security patch
C. A request for access to a file
D. A request to investigate the cause of an incident

Question # 3

Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Suppliers
B. Customers
C. Relationship managers
D. Developers

Question # 4

Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A. Service relationship management
B. Service consumption
C. The service value system
D. The release management' practice

Question # 5

Identify the missing word(s) in the following sentence. The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.

A. events
B. changes
C. configuration items
D. workarounds

Question # 6

Which is the definition of an IT asset?

A. Any financially valuable component that contributes to a service
B. Any request from a user that is a normal part of service delivery
C. Any component that needs to be managed to deliver a service
D. Any change of state that has significance for the management of a service

Question # 7

For which purpose would the continual improvement practice use a SWOT analysis?

A. Understanding the current state
B. Defining the future desired state
C. Tracking and managing ideas
D. Ensuring everyone actively participates

Question # 8

Which TWO BEST describe the guiding principles? Short term Standards Recommendations Long-term

A. 1 and 4
B. 3 and 4
C. 1 and 2
D. 2 and 3

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