Cisco 300-810 Exam Dumps

Implementing Cisco Collaboration Applications (CLICA)

213 Questions & Answers with Explanation

Update Date : June 13, 2026

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Cisco 300-810 Sample Questions

Question # 1

An engineer is informed that high availability for a Cisco IM and Presence server fails While theengineer examines the Cisco UCM presence redundancy group in the Ul. they discover that the first ..is in the Idle state, and the second node is in the running in backup mode state Which action mustthe engineer take to place both nodes back in the normal state?

A. Click Failover in the Server Action field
B. Restart the first node of the IM and Presence server
C. Click Fallback in the Server Action field
D. Reinstall the first node of the IM and Presence server.

Question # 2

An engineer in a company have access to voice calling and voicemail from desktop phones As thecompany transitions to remote work, users are utilizing the Cisco Jabber client through Mobile andRemote .. to access company phone services. Users cannot access voicemail through the Cisco Jabberclient, even though voicemail is functioning in the office on the desk phone. Cisco Jabber works IMand Presence, including calling through Mobile and Remote Access What is the cause of the issue?

A. Cisco Unity Connection is missing from the internal Cisco UCM mobility profiles
B. Cisco Unity Connection is missing from the internal Expressway-C clusters.
C. Cisco Unity Connection is missing from the internal Cisco UCM clusters.
D. Cisco Unity Connection is missing from the Expressway-E clusters for external communication.

Question # 3

Cisco Unity Connection system is integrated with two Cisco UCM clusters cluster A and duster BVoicemail is working perfectly for users on cluster A Users on cluster B report Message Waiting factor(MWI) lights are not working at all. however they can still send/receive messages. Which actionresolves the issue?

A. Disable "Force AJI MWIs Off for This Phone System' under Telephony Integrations > Phone System> Phone System Basics
B. Check and reseat the RS-232 serial cable connection on the master PIMG/TIMG
C. Enable 'Message Count Totals" for cluster B users Playback Message Settings
D. Select the 'Use Same Port for Enabling and Disabling MWIs' check box under TelephonyIntegrations > Phone System.

Question # 4

Collaboration engineer is enabling interdomain federation for Cisco IM and Presence The engineerhas been asked to enable federation with Office 365 Which service must the engineer enable tomeet this requirement?

A. Cisco XCP Test Conference Manager
B. Cisco XCP XMPP Federation Connection Manager
C. Cisco XCP Web Connection Manager
D. Cisco XCP SIP Federation Connection Manager

Question # 5

Which benefit do administrative applications provide when SAML SSO is configured for Cisco UnifiedSolutions?

A. seamless synchronization of users
B. open standard JSON format
C. authentication toward one local Cisco Unified server for clients
D. cross-domain and cross-product SSO

Question # 6

What is a step when integrating Cisco UACA with Cisco UCM?

A. create a SIP trunk between Cisco UACA and Cisco UCM
B. create a CTI port template that will be used by Cisco UACA
C. create a new end user account to be used by Cisco UACA
D. create a CTI route point template that will be used by Cisco UACA

Question # 7

An engineer must configure XMPP federation on a Cisco Instant Messaging and Presence Servicenode, but the XCP XMPP Federation Connection Manager service fails to start. Which action must theengineer take to resolve the issue?

A. Activate XMPP federation service
B. Enable TLS m the XMPP Federation settings.
C. Restart the Cisco XCP Router service
D. Restart the Cisco IM and Presence service.

Question # 8

Collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows. Users report thatthey are prompted to accept or decline an invalid certificate when they attempt to log in to theclient, r server certificates have been signed by a public CA. The engineer wants to resolve this issue by importing a CA root certificate to the client into whichcertificate store must the engineer import the certificate?

A. Trusted Publishers Certification store
B. Intermediate Certification Authorities store
C. Trusted Root Certification Authorities store
D. Personal Certification store

Question # 9

A company is setting up B2B instant messaging capability using a secure client integrated into the onpremisesCisco communication platform. During the setup, the engineer discovers that externalUsages from other businesses do not seem to reach the Cisco Expressway for instant messaging, butB2B calling seems to be working Internal chat between clients and chat toward clients is king mhome offices using Mobile and Remote Access The engineer verified that the correct ports have beenconfigured on the Cisco ASA, and the firewall rules on the expressway show no cation of any trafficWhat is the cause of the issue?

A. The XMPP service is not activated on the Cisco Expressway
B. The Cname record for XMPP is not configured or is misconfigured.
C. The SRV record for XMPP is not configured or is misconfigured.
D. The XMPP service is not running under services in Cisco IM and Presence Server

Question # 10

Which type of protocol is OAuth 2.0?

A. single sign-on
B. authorization
C. accounting
D. authentication

Question # 11

Collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue The end userreports that they cannot control their desk phone from the Cisco Jabber client. Which action mustthe engineer take to verify the service connections of the Cisco Jabber client?

A. Click Help and dick Show Connection Status
B. Click Help and dick XML settings
C. Click XML settings and click Help
D. Click TFTP settings and click Help

Question # 12

An administrator is implementing a Cisco Unity Connection call management plan for a company andconfigured the transfer rules that specify how Unity Connection transfers the calls that reach the callhandler from the automated attendant. Which call handler setting must be configured to specifywhether callers can perform transfers?

A. caller input settings
B. call handler owners
C. message settings
D. transfer rules

Question # 13

administrator is importing users into Cisco Unity Connection from Cisco UCM. Several user accountsdo not appear on the list after the Import Users process is selected Which situation causes this ..?

A. The primary extension is not selected
B. The extension in the telephone number field is missing
C. The users are not members of any groups
D. The users have multiple controlled devices.

Question # 14

Administrator added a group of new users to the organization. The administrator also just finishedconfiguring the Cisco Unified IM and Presence Service with calendar integration for Microsoftchange. Which two actions must be taken to ensure that these new users are configured to log in toOsco Jabber and receive calendar presence? (Choose two.)Select the "include meeting information in presence" check box

A. Ensure that each user logs in to Jabber and selects' Microsoft Outlook" m the Calendar Integrationsection of the Jabber client settings
B. Perform full sync of the LDAP directory
C. Add the feature group template to LDAP sync.
D. Select the "enable user for Cisco UCM IM and Presence" check box

Question # 15

A Collaboration engineer is implementing the Apple Push Notification service for Jabber clientsrunning on iOS and has saved the configuration in Cisco UCM under Advanced Features > Cisco CloudOnboarding What is the next step to install Cisco-managed certificates?

A. Restart the Cisco Tomcat service on all nodes in the Cisco UCM cluster
B. Restart the Cisco Tomcat service on all nodes m the IM and Presence cluster
C. Restart the Cisco XCP router service on IM and Presence
D. Restart the Cisco UCM Push Notification service.

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